Shipping Policy

1. SHIPPING WITHIN PAKISTAN 

We deliver to major cities and locations across Pakistan. Delivery availability may depend on the destination and courier service.

2. INTERNATIONAL SHIPPING 

International shipping is available for selected countries. Depending on the artwork and destination, customers may choose between:

  • Framed artwork
  • Unframed artwork

For international shipments, framed artwork may require specialized protective packaging or wooden/crated packaging depending on size and destination.

3. PROCESSING TIME 

Ready-to-ship artwork: Usually dispatched within a few business days after order confirmation. Custom framing: Generally requires approximately 5–10 business days depending on size, materials and complexity. Commissioned artwork: Production time varies according to the project and will be confirmed with the customer before production. These are estimated timelines and not guaranteed delivery dates.

4. DELIVERY TIME 

International delivery times vary by country, courier, customs and destination. Customs delays may extend delivery times.

5. SHIPPING CHARGES 

Shipping charges may depend on:

  • Destination
  • Artwork size
  • Package dimensions
  • Weight
  • Framed/unframed selection
  • Protective packaging
  • Courier service

The applicable shipping charge will be shown at checkout or quoted separately where required.

6. CUSTOMS, DUTIES & IMPORT TAXES 

For international orders, the customer is responsible for any applicable:

  • Import duties
  • Customs taxes
  • VAT/GST
  • Clearance charges
  • Brokerage fees
  • Other destination-country charges

These charges are determined by the destination country and are outside our control.

7. TRACKING 

Once an order has been dispatched, tracking information will normally be provided by email, WhatsApp or SMS.

8. PACKAGING 

We use protective packaging appropriate for artwork and framing orders. Depending on the item, packaging may include:

  • Corner protection
  • Bubble/cushioning materials
  • Protective wrapping
  • Strong outer cartons
  • Wooden/crate packaging for selected international shipments

9. GLASS & FRAMED ARTWORK 

Glass is fragile and may be affected during transportation despite careful packaging. Where appropriate, we may recommend acrylic or other safer glazing options for international shipping. If damage occurs, please follow our Refund, Return & Cancellation Policy and contact us immediately with photographs and packaging evidence.

10. DELIVERY DELAYS 

We are not responsible for delays caused by:

  • Courier companies
  • Customs
  • Weather
  • Public holidays
  • Incorrect delivery information
  • Government restrictions
  • Import procedures
  • Events outside our reasonable control

We will, however, assist the customer in communicating with the courier where reasonably possible.

11. INCORRECT DELIVERY INFORMATION 

Customers are responsible for providing an accurate:

  • Name
  • Phone number
  • Email
  • Shipping address
  • Postal/ZIP code

Additional charges caused by incorrect or incomplete information may be payable by the customer.

12. RECEIVING YOUR ORDER 

Customers should inspect the external packaging when receiving the order. If the package appears seriously damaged, photograph it before opening where possible. If the artwork itself is damaged, contact us promptly and provide photographs/videos of the package and artwork.

13. CONTACT

Email: expertframinggallery@gmail.com
WhatsApp / Phone: +92 300 1389819