Privacy Policy
Last updated: 2026
Your privacy matters to us. This Privacy Policy explains what personal information Expert Framing & Art Gallery collects, how we use it, and the steps we take to protect it when you visit our website, place an order, or contact us regarding our art and custom framing services.
1. Information We Collect
When you browse our website, place an order, or reach out for a consultation, we may collect:
- Contact details — name, phone number, WhatsApp number, and email address
- Delivery information — shipping address and, where relevant, billing address
- Order details — items purchased, custom specifications (frame size, material, portrait reference photos), and order history
- Payment information — processed securely through our third-party payment gateway or recorded for Cash on Delivery orders; we do not store full card details on our own servers
- Technical information — basic browsing data such as IP address, browser type, and pages visited, collected automatically to help us maintain and improve the website
2. How We Use Your Information
We use the information we collect strictly for legitimate business purposes, including to:
- Process and fulfil your orders, including custom framing and commissioned portrait work
- Communicate with you about your order status, consultations, or quotations
- Respond to enquiries submitted via our website, WhatsApp, or contact channels
- Improve our website, product range, and customer service
- Maintain internal records required for accounting and order history
- Send occasional updates about new artwork, offers, or services, where you've opted in to receive them
3. How We Protect Your Information
We take reasonable technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information submitted through our website is encrypted and processed via trusted, PCI-compliant third-party payment gateways — we do not have access to or store your full card details.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your information may be shared only with:
- Delivery and courier partners, solely to fulfil and track your shipment
- Payment processors, solely to complete your transaction
- Legal or regulatory authorities, where required by law
5. Reference Photos & Commissioned Work
If you submit reference photographs for a custom portrait commission, those images are used solely for the purpose of creating your artwork and are not shared publicly or used in our marketing materials without your explicit consent.
6. Cookies
Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve your browsing experience. You can control or disable cookies through your browser settings; doing so may affect certain website functionality.
7. Your Rights
You may contact us at any time to request access to, correction of, or deletion of your personal information held by us, subject to any legal or contractual obligations that require us to retain certain records (such as order history for accounting purposes).
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We encourage you to review this page occasionally to stay informed.
9. Contact Us
For any privacy-related questions or requests, please contact:
Email: info@expertframinggallery.com Phone / WhatsApp: +92 300 1389819