Privacy Policy

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect: Personal information:

  • Name
  • Phone number
  • WhatsApp number
  • Email address

Order information:

  • Billing address
  • Shipping address
  • Products purchased
  • Order history
  • Frame specifications
  • Custom artwork requirements

Commission information:

  • Reference photographs
  • Artwork preferences
  • Approved sketches or mock-ups
  • Other information necessary to complete commissioned work

Payment information: Payments may be processed by third-party payment providers. We do not normally store complete credit or debit card numbers on our own servers.

Technical information: Our website and service providers may automatically collect information such as IP address, browser/device information, pages visited, referring pages, approximate location, cookies and similar technologies.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Process and deliver orders.
  • Process payments.
  • Communicate regarding orders.
  • Provide quotations.
  • Provide custom framing services.
  • Complete commissioned artwork.
  • Arrange shipping and delivery.
  • Respond to enquiries.
  • Provide customer support.
  • Maintain business and accounting records.
  • Improve our website and services.
  • Detect and prevent fraud or misuse.
  • Send marketing communications where you have opted in.

3. SHARING INFORMATION

We do not sell or rent your personal information for third-party marketing. Information may be shared when reasonably necessary with:

  • Payment processors
  • Courier and shipping companies
  • Customs/clearance providers
  • Website and technology service providers
  • Professional advisers
  • Government or law-enforcement authorities where legally required

Third parties receive information only as reasonably necessary for the relevant service or legal requirement.

4. CARD PAYMENT SECURITY

When you make a payment by Visa, Mastercard, American Express or another supported card, your payment details are processed by our authorized third-party payment gateway. Expert Framing & Art Gallery does not store your complete card number, CVV/security code or other sensitive card authentication information on our own website servers. Payment providers may process your payment information according to their own privacy and security policies.

5. CUSTOM PORTRAIT REFERENCE PHOTOS

Reference photographs submitted for commissioned artwork are used to create the customer's artwork. We will not knowingly publish or use private reference photographs in our marketing without the customer's consent.

6. COOKIES

Our website may use cookies and similar technologies for:

  • Website functionality
  • Shopping cart functionality
  • Customer preferences
  • Analytics
  • Performance
  • Marketing where applicable

You may control cookies through your browser settings.

7. MARKETING

If you subscribe to our newsletter or marketing communications, we may send information about:

  • New artwork
  • New collections
  • Promotions
  • Framing services
  • Gallery updates

You may unsubscribe from marketing communications at any time.

8. THIRD-PARTY SERVICES

Our website may use third-party services including payment providers, courier services, analytics providers, social media services and website technology providers. These services may process information according to their own privacy policies.

9. YOUR REQUESTS

You may contact us to request access to, correction of or deletion of personal information that we hold about you, subject to applicable legal, accounting or contractual requirements.

10. DATA RETENTION

We retain information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal requirements and protect our legitimate business interests.

11. CHILDREN

Our website is intended for general consumers and is not specifically directed at children. We do not knowingly collect personal information from children for marketing purposes.

12. POLICY CHANGES

We may update this Privacy Policy from time to time.

13. CONTACT

For privacy questions or requests:
Email: expertframinggallery@gmail.com
WhatsApp / Phone: +92 300 1389819