Refund, Return & Cancellation Policy

Last updated: 2026

We want you to be genuinely happy with your artwork and framing. This policy outlines how returns, refunds, and cancellations work for orders placed with Expert Framing & Art Gallery.

1. Our Commitment

Every piece that leaves our studio — whether an original painting, a piece of custom framing, or a commissioned portrait — is inspected before dispatch and packed to arrive in perfect condition. If something goes wrong, we want to make it right.

2. Damaged or Incorrect Items

  • If your order arrives damaged or is not what you ordered, please contact us within 7 days of delivery with photos of the item and its packaging.
  • Once we've reviewed and confirmed the issue, we will offer a replacement, repair, or full refund, depending on the nature of the piece and your preference.
  • Please retain the original packaging until the issue is resolved, as we may request it for our internal review with our shipping partner.

3. Custom Framing & Commissioned Artwork

Because custom framing and commissioned portraits are made specifically to your specifications — your chosen materials, sizing, reference photos, and approved sketches — these orders are non-refundable and non-returnable except in cases of defect, damage in transit, or a confirmed error on our part (such as incorrect sizing or materials that don't match your approved order).

4. Original Paintings & Ready-Made Artwork

For original paintings and ready-made artwork purchased in as-described condition, returns are accepted within 7 days of delivery, provided the item is unused, undamaged, and returned in its original packaging and condition.

5. Order Cancellations

  • Orders may be cancelled free of charge within 24 hours of placing the order.
  • Once production has begun on a custom framing or commissioned portrait order — including sketching, mock-up creation, or material cutting — cancellation may no longer be possible, or may be subject to a partial charge to cover work already completed. We'll always confirm this with you at the time of your cancellation request.

6. Refund Processing

Approved refunds are processed once the returned item has been received and inspected by our team. Refunds are issued to the original payment method (or via bank transfer for COD orders) and may take a few business days to reflect, depending on your bank or payment provider.

7. Return Shipping

  • Shipping costs are non-refundable, unless the return is due to an error on our part (such as sending an incorrect or damaged item).
  • For approved returns that are not due to our error, the customer is responsible for return shipping costs and for ensuring the item is packed securely enough to arrive back with us undamaged.

8. How to Start a Return or Cancellation

To request a return, refund, or cancellation, simply contact our team with your order details:

Email: info@expertframinggallery.com Phone / WhatsApp: +92 300 1389819

We aim to respond to all return and cancellation requests within 24–48 hours.